BusinessChairs.com FAQs

When are you open?

Our office hours are..
Monday – Friday 9:00 AM – 6:00 PM CST

Online ordering is available 24/7/365. Please send all questions regarding purchases after office hours or on the weekends to info@businesschairs.com. Don't be suprised if your question gets answered after hours or on Saturday and Sunday!

Call us Toll Free at 1-866-320-3031
You can also email us at info@businesschairs.com anytime.

BusinessChairs.com
913 Young St
Wausau, WI 54403

We accept Visa, MasterCard, American Express, Discover Cards, Electronic Funds Transfer (EFT), and Checks. We will accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed documents that specify both a shipping and billing address and all relevant costs- including product prices, shipping and handling, and taxes if applicable. Requisitions, letters or faxes referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax, email or mail. Please fax your purchase orders to 715-254-1630. Some additional terms and conditions include:

• The minimum purchase order amount we accept is $500
• Payment terms are Net 30 ; 1 1/2% interest if past due
• We do not accept purchase order numbers over the phone
• We do not accept international purchase orders
• We must have a signed purchase order in house before we can process your order

We cannot accept your purchase order unless you agree to these terms. Please feel free call us at 866-320-3031 with any questions.

Your credit card will be charged within 24-48 hours of order placement by our secure merchant provider Yahoo. Please note that for security reasons BusinessChairs.com will never keep your credit card number on file. You will also receive an automatic e-mail order confirmation within 15 minutes of placing your order online. Please review this acknowledgement for accuracy of the billing and shipping information.

Beyond The Office Door only applies sales tax to your order if you are a customer located within the state of Wisconsin. Thanks to the "Internet Tax Freedom Act", we are not required to charge you sales tax on any interstate sales. This can save some big $$.

If you have questions please contact us via email at info@businesschairs.com or call toll free (866) 320-3031. We will make our best attempt to answer all emails within 1 to 2 hours of receiving them during normal office hours.

If you can’t find a product on our website and it is offered by one of BusinessChairs.com's suppliers, please contact us and we can help find what you are looking for. You can reach us toll free (866) 320-3031 or email us at info@businesschairs.com

Most of the office furniture found on businesschairs.com requires little assembly or ships fully assembled. Detailed assembly instructions will be sent with your package and may be available on our website aswell. Please make sure to look at your packing slip because most orders will have their assembly instructions included within the packing slip. If you would like to see product assembly instructions before purchasing the item or have lost yours, please contact us and we'll send you the directions via email or fax.

Almost 90% of our products ship free via domestic ground services such as FedEx or UPS Ground Service (the exception, large orders will be sent via free freight or truck to your dock or curb). Please note that all some products require a shipping quote prior to placing your order. If you need an order expedited, please call us to get an exact rate for the specific shipping cost to your destination.

Products leave the factories within accurate times noted on every product description page. Transit times will vary, but you can track your shipment to your location from the carrier’s site. We will send tracking information 24 hours after your product has shipped. The email will be sent to the exact email address you provide us during the check out process. Standard ground service will bring your furniture to your door or loading dock, but no further. If you need inside delivery or set-up you must contact us to arrange the special delivery and assembly of your new furniture. There will also be an additional cost associated with this type of delivery and quotes can be obtained via email info@businesschairs.com or toll free at (866) 320-3031.

Once the product leaves the factory or distribution center, your order cannot be cancelled. This usually occurs within the first 24-72 hours after your order has been placed. All orders are placed the same day that we receive them and sometimes within minutes of receiving them. This makes it very hard for us to cancel orders unless they are caught within the first few hours. Once your item has begun the custom fabric upholstering process we are no longer able to cancel your order and the listed restocking fees will be incurred.

What if I want to return the product?

All products must be returned within 30 days of delivery in their original packaging and in new condition. The purchaser will be charged return freight, and a 25% restocking fee. Some items cannot be returned, and this is stated on our products description pages when it applies. If you have any questions related to our return policy please contact customer service 866-320-3031 ext 3.

How do I make a warranty claim?

All of our products are covered by specific manufacturer warranties. BusinessChairs.com will assist you with warranty claims if you have bought the product through us. Please review the warranty for each product listed on each of our product pages. You may contact us via email info@businesschairs.com or call 866-320-3031 with all questions related to warranty service.

We will attempt to match or beat any office furniture price found online. Please contact us for a quote at info@businesschairs.com or call us at (866) 320-3031.  Competitor's lower price must include all of the same terms and conditions as BusinessChairs.com (including freight, warranty & similar return policies) and the competitor must also be an authorized dealer not selling through auctions sites such as eBay.com, uBid.com, ect.

Can you accommodate a large order?

If you have a large multiple piece order that exceeds $2,500.00 please contact us by phone toll free (866) 320-3031. We will need some extra information from you before we send our quote out to you. This is worth your time and could save you extra money.

How does BusinessChairs.com use our information?

• We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. This personal information is never saved.
• We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
• We only use return email addresses to answer the email for three reasons; to send out order confirmations, tracking information, and offer discounts to our previous customers.
• Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Is your site safe and secure to shop at?

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from customers online.

Please send all comments to us at info@businesschairs.com, we love to hear all feedback whether it be positive or negative. Your input is what makes our company better, so please feel free to drop us a line any time. Thanks for stopping by!